Roots N Blues N BBQ is Going Cashless!

Now experience ultimate convenience and faster transactions at Roots N Blues N BBQ! By using RFID wristbands and Cashless Payment Technology, your wristband becomes your ticket and your digital wallet. The only form of payment accepted at all vendor locations will be your RFID wristband – you just double-tap to pay! Vendors will no longer accept cash, credit or debit card. Instead, it’s all connected to your wristband!

To pay using your RFID wristband, you will start by “topping-up” and loading money to your cashless account – think of it like a pre-paid account. Once you make purchases by double-tapping your wristband at vendor locations, the amount spent will automatically be deducted from your account balance. If you run out of credit, you can recharge and top-up again.

You can top-up your account in two (2) convenient ways:

  1. Our Cashless Website (registration link coming soon)
  2. “Top-up Stations” located throughout the festival grounds

What are the benefits of cashless payment technology?

  • Faster transaction times
  • Shorter lines
  • No need to fumble in your pockets for change
  • No need to hit the ATM machine
  • Less risk of losing your wallet and money
  • Better control of your budget and spending (you choose how much to top-up)
  • Digital receipts (registered users get email notifications)
  • Super convenient (your wristband is on you at all times)
  • Easy refunds for unspent credit after the festival
  • Worry-free experience and more time to enjoy Roots N Blues N BBQ!

 

Register Your Wristband

REGISTER YOUR WRISTBAND & TOP-UP ONLINE

Ready to begin your cashless experience? Click the link and follow the instructions below.

REGISTER EARLY & ENTER TO WIN A VIP UPGRADE!

Create your cashless account before September 16, 2017 and you will be entered to win a VIP UPGRADE to your Roots N Blues N BBQ Festival ticket!

HOW TO REGISTER YOUR WRISTBAND:

STEP 1: CREATE YOUR ACCOUNT

  • Click here (link coming soon!) to register your wristband.
  • Click “Register” or use an existing Facebook account to sign up.
  • If you did not use Facebook to sign up, you will receive an email from Roots N Blues N BBQ asking you to confirm your registration by clicking the activation button in the email.
  • Follow the instructions on the website to finish setting up your account.

STEP 2: LINK YOUR WRISTBAND

  • Once you’re logged in, click the “Wristbands” tab from the top menu and select “I have a wristband.”
  • Enter the Security Code (shorter number) and Wristband Number (longer number) located on the back of the RFID tag on your wristband.
  • Click “Add.”

STEP 3: TOP-UP YOUR ACCOUNT

  • Click the “Top-up” tab from the top menu, then click the “Top-up” button.
  • You will be asked if you want to “Enable Auto-Top-up” (see below for details.) You can click “Maybe later” or “Yes, enable.”
  • Enter the amount you wish to top-up, review your order and click “Checkout” when you’re ready.
  • Enter your credit card information on the payment site.

All unspent credit will be refunded after the festival. Please review our refund policy for more details.

ENABLING AUTO TOP-UP

The easiest and most convenient way to add credit to your account is to “Enable Auto Top-up”. With the “Enable Auto Top-up” feature, your account balance will automatically re-load $20 pre-paid credit into your account when your balance drops below the set $20 amount. The pre-paid amount will automatically be charged to your credit card and you will receive an email notification of this transaction.

Don’t miss out on the benefits of Auto Top-up:

  • Optimal convenience
  • You’ll never run low on credit at the festival
  • Saves you time from never having to visit a “Top-up Station” to top-up more credit
  • Automatic email notifications whenever your account gets re-loaded with credit
  • Automatic refund back on your credit card for leftover credit after the festival

Cashless FAQ

Why is it important to register my wristband?

  • Ability to top-up your account in advance, saving you time from visiting a “Top-up Station” on-site
  • Email notifications of all your top-up and purchase transactions
  • Tracking of your on-site purchases
  • Automatic refund after the festival (for any leftover credit from online top-ups)
  • If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance if you are registered
  • If you register early, you’ll be entered to win a VIP ticket upgrade!

What if I purchased multiple wristbands?

Register a new account for each wristband if you want to keep your spending separate. Assign a wristband to each of your buddies and have them each create a new account with their wristband numbers.

FYI – If you add two or more wristband numbers into the same account, this is called a “Shared Family Account,” and all linked wristbands will be able to make purchases using the same pool of funds in the account. You will NOT be able to separate spending amounts.

How do I add credits to my account at Roots N Blues N BBQ?

You can top-up at one of the on-site Top-up Stations located throughout the festival grounds using cash, credit or debit card. However, vendor stands will not be able to top-up for you, so make sure you have enough credit in your account before making purchases. Trained staff will be on-hand to help you through the process.

You can also top-up through our mobile app. Make sure to download the app before arriving to site!

How do I make a purchase?

Now that you’ve topped-up your account, you can make cashless purchases for food, drinks and merchandise at the festival. Once you’re at a vendor location:

  1. Tap your wristband on the RFID reader.
  2. Place your order with the staff.
  3. Tap your wristband a second time to confirm your transaction.

The amount will automatically be deducted from your account. It’s that easy!

Can I transfer credits from my wristband to another one?

No, you cannot transfer credits once they are in your personalized account. However, any leftover credit will be refunded to you in accordance with our refund policy.

Can I split the cost of something with a friend?

No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.

If my friend and I both have leftover credit, can we combine the remaining amount into one account?

No, you cannot combine credits from different accounts once those accounts have been created separately.

I've lost my wristband. What should I do?

If you’ve created an account online and linked your wristband to it, no worries! Visit Customer Service at the event and they will deactivate your lost wristband and issue you a new one. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.

However, if you did NOT create an online account and didn’t link your wristband, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.

To avoid this issue, we strongly recommend you create an account and link your wristbands to that account prior to Roots N Blues N BBQ. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen/missing from your wristband if you lose it.

What if I have leftover credit at the end of the festival? What is your refund policy?

All credit left unredeemed by the close of the festival will be refunded in accordance with the terms below:

  • Credit Card & Debit Card: Leftover funds on your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card within 10 business days following the end of the festival.
  • Cash: Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund Form in your online account page. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

Additional Terms:

  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • The deadline to apply for a Manual Refund is October 29th, 2017.

I still have questions or troubleshooting issues!

Please e-mail wristbands@rootsnbluesnbbq.com and provide the following information:

  • Full registered name
  • Wristband number(s)
  • What action you are trying to take (topping up, registering, etc.)
  • Where the problem appears (e-mail, login screen, external payment site, etc.)
  • What the exact error message is
  • Transaction number (if applicable)

If you have questions on-site at Roots N Blues N BBQ, please speak with a representative at Customer Service or a Top-up Station.