Cashless Account Refund Policy

 

Customer support: email rootsnblues2017@intellipay.support or call (573) 415-0292.

All credit left unredeemed by the close of the event on October 1, 2017 will be refunded in accordance with the terms below:

  • Credit & Debit Card: Leftover funds in your account, purchased online or on-site at the event using a credit or debit card, will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.
  • Cash: Leftover funds in your account, purchased on-site at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $5.00 refund processing fee).

The deadline to apply for a manual refund is October 29, 2017. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

 

 

Register Your Wristband

REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS

If you have not already created a cashless account, follow the easy steps below to get started:

 

HOW TO REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS:

 

STEP 1: CREATE YOUR ACCOUNT

  • Click here to register your wristband.
  • Click “Register” or use an existing Facebook account to sign up.
  • If you did not use an existing Facebook account to sign up, you will receive an email from Roots N Blues N BBQ asking you to confirm your registration by clicking the activation button in the email.
  • Follow the instructions on the website to finish setting up your account.

STEP 2: LINK YOUR WRISTBAND

  • Once you’re logged in, click the “Wristbands” tab from the top menu and select “I have a wristband.”
  • Enter the Security Code (shorter number) and Wristband Number (longer number) located on the back of the RFID tag on your wristband.
  • Click “Add.”

STEP 3: TOP-UP YOUR ACCOUNT

  • Click the “Refund” tab from the top menu bar of your account page.
  • From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.

 

Questions/Issues?

For any questions or issues, please email rootsnblues2017@intellipay.support or call (573) 415-0292.